Privacy Policy

At Hypnotherapy International, I am committed to protecting and respecting your privacy.

This privacy policy explains when and why I collect personal information about people who visit this website and those who become clients, how I use it and keep it secure.

This policy was updated in May 2019. I may change this privacy policy from time to time. By using my website, you’re agreeing to be bound by this policy.

Any questions should be sent by email to [email protected] Alternatively, you can phone me on 07484899582.

About your information

I obtain information about you when you use my website, for example, when you contact me about services, if you register to receive a free consultation.

The personal information I collect might include your name, email address, IP address, phone number, what you may be seeking some help with and information regarding what website pages are accessed and when.

How we use your information

I may use it:

  • To contact you to arrange appointments
  • To carry out obligations arising from any contracts entered into by you and me;
  • Seek your feedback and views on my services
  • Notify you of changes to my services;
  • For accounting purposes
  • For marketing purposes only when specifically requested by you; to send you communications which you have requested and that may be of interest to you which you can opt out of at any time

The Data Controller contact is Muge Collier.

Any queries should be emailed to [email protected]

I will hold your personal information securely on my system for as long as is necessary for the relevant activity.  Or as long as is set out in any relevant contract you hold with me.  Or, as long as is required by clinical insurance purposes. 

By entering a contract for services with me, you may also be providing what is known as ‘sensitive data’ which can include employment information, family information, mental health and sexual information. Hypnotherapy International will not collect or retain excessive or unnecessary amounts of data; will protect your personal data from loss, misuse, unauthorised access and disclosure and commits to ensuring that appropriate technical measures are in place to protect your personal data. This data will be retained in accordance with the governing bodies and insurance requirements which is a minimum of 7 years after which time it will be securely destroyed.

Our emails are encrypted. We urge you to consider your email host encryption and security before emailing information to us.  For the purpose of this data security, we supply an electronic link to a secure online ‘in-take form’. This is to ensure the information you provide is password protected, cannot be viewed by anyone other than the recipient therapist.

Your data or client data will never be passed to a third party without the your’s or a client’s express consent, always provided that such confidentiality is neither inconsistent with the therapist’s own safety or that of the client, the client’s family members or other members of the public, nor in contravention of any legal action or legal requirement.

I will not sell or rent your information to third parties or share your information with third parties for marketing purposes. 

Your choices

If you don’t want to receive direct marketing communications from me then you can select your choices by ticking the relevant boxes situated on the form on which I collect your information or contact me.

I will not contact you for marketing purposes by email unless you have given your prior consent. You can change your marketing preferences at any time by contacting me by email: [email protected]

I urge you to consider your email host encryption and security before emailling information especially sensitive data outside of the in-take form. I use technologies that I consider to be compliant with the data protection laws at the time.

You have the right to request data I hold about you which will be transferred to you in a secure way which I am obligated to provide within 30 days of that written request to [email protected]

You have the right to alter this data if it contains inaccuracies.

You have a right to dispute the accuracy or processing of your personal data and to request a restriction is placed on further processing;

You also have the ‘right to be forgotten’. Because of the nature of the services, only information supporting clinical insurance purposes and for accounting purposes will be retained. All other data will be destroyed.

You have a right to withdraw consent to us processing your data at any time [in accordance with legitimate restrictions set out by the GDPR].

Occasionally, data will be sufficiently anonymised for research purposes, containing no identifiable information to be utilised for supervision. Should a client indicate that their data should not be used for research purposes, we would refrain from using that data.

Cookies

We may use cookies as it helps us to improve our website and deliver a better more personalised service. You can switch off cookies by setting your browser preferences. You will also be alerted about them clearly.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to me may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If I transfer your information outside of the EU in this way, I will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website recording

I use Google analytics to review statistical information about our website visitors. 

Contact forms

When you choose to book a free consultation appointment with me, data is requested in order to carry out communication with the user. This includes name, email address and phone number. This information allows me to contact you accurately and at the time you book.

Comments

Website comments: When visitors leave comments on the site i.e. blogs, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. We choose their services that have compliance with the most up to date data protection law. This may change from time to time if we decide to use a more secure service or more suitable service provider who is also compliant with secure data protection law.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Websites for embedded content on this site include YouTube, Calendly and also Vimeo.

top image © Kristina Flour

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